Terms & Conditions – Chatzoo App

Terms & Conditions – Chatzoo App

Operated by Biscotte GmbH

Last Updated: February 2026

These Terms & Conditions (“Terms”) govern your access to and use of the Chatzoo mobile application and associated services (“Chatzoo”, “App”), provided by Biscotte GmbH, Grafenauweg 8, 6300 Zug, Switzerland (“we”, “us”, “our”).


By accessing or using Chatzoo, you agree to these Terms. If you do not agree, you must discontinue use immediately.

  1. Who We Are

  1. Who We Are

Biscotte GmbH

Grafenauweg 8, 6300 Zug, Switzerland

Phone: +1 628 270 9686


Chatzoo is a software application providing AI-powered conversational tools, including text generation, image generation, and optional voice input features.

  1. Eligibility & Age Requirements

  1. Eligibility & Age Requirements

2.1 Users Under 13

  • Chatzoo must not be used by children under 13.

  • We do not knowingly collect or process data from children under 13.


2.2 Users Aged 13–17

  • May use the App but should not rely on AI responses for emotional support, professional guidance, or high-risk decisions.


2.3 Parents and Guardians

  • Parents may request data deletion on behalf of a minor (see Privacy Policy).

  1. Description of the Service

  1. Description of the Service

Chatzoo provides:

  • AI-generated responses

  • AI image generation

  • Voice input features

  • Multiple AI model options

  • Saved chats & share functionality

  • Content editing tools

The App is intended for informational, creative, and entertainment purposes.

Chatzoo does NOT provide or replace:

  • Medical advice

  • Legal advice

  • Financial advice

  • Professional guidance

  • Mental health treatment

  • Any regulated professional service


AI responses may be inaccurate, incomplete, biased, or inappropriate.

You should verify any information before relying on it.

  1. Independent AI Provider Disclaimer

  1. Independent AI Provider Disclaimer

Chatzoo uses third-party AI models to process user inputs.


Chatzoo is not affiliated with, endorsed by, or sponsored by:

  • OpenAI

  • Anthropic

  • Google

  • Meta

  • Mistral

  • NVIDIA

  • DeepSeek

  • xAI

  • Zhipu AI

  • Liquid AI

  • Moonshot

  • Perplexity


All trademarks belong to their owners.


A full list of AI model providers appears in Appendix A (Model & Subprocessor List).

  1. Account Registration

  1. Account Registration

You may need an account to access certain features. You agree to:

  • Provide accurate information

  • Maintain the confidentiality of your credentials

  • Not share your account

  • Notify us of unauthorized use

You remain responsible for all activity under your account.


You may request account deletion at any time by contacting:

  1. Subscription & Payment Terms (Apple App Store)

  1. Subscription & Payment Terms (Apple App Store)

6.1 Payments

All subscription payments are handled exclusively through Apple In-App Purchases.

We do not collect or store credit card details.


6.2 Auto-Renewal

Subscriptions automatically renew unless cancelled through your Apple ID settings.


6.3 Free Trials

Details are displayed in the App.

When the trial ends, the subscription will renew automatically unless you cancel.


6.4 Refunds

Refunds must be requested from Apple, not Chatzoo.


6.5 Restore Purchases

A “Restore Purchases” button is provided as required by Apple.

  1. Acceptable Use Policy

  1. Acceptable Use Policy

You may not use Chatzoo to:


7.1 Illegal Activity

  • Violate any law or regulation

  • Promote or facilitate unlawful behaviour

  • Generate illegal content


7.2 Harmful or Unsafe Content

You may not attempt to generate:

  • Sexual content

  • Pornographic content

  • Sexual content involving a minor

  • Violent or graphic content

  • Hate speech or extremist content

  • Self-harm or suicide content


7.3 Technical Abuse

You may not:

  • Reverse engineer or decompile the App

  • Scrape or extract content

  • Circumvent rate limits

  • Interfere with services

  • Submit excessive automated queries

  • Bypass safety filters


7.4 Misrepresentation

You may not:

  • Impersonate others

  • Use AI responses to defraud or deceive

  • Use Chatzoo to build competing AI systems


We may suspend or terminate accounts that violate these rules.

  1. High-Risk Use Prohibition (Critical Clause)

  1. High-Risk Use Prohibition (Critical Clause)

Chatzoo must not be used for or relied upon in high-risk or life-critical activities, including:

  • Medical diagnosis or treatment

  • Mental health assessment

  • Legal, tax, or regulatory decision-making

  • Financial or investment decisions

  • Operation of vehicles or machinery

  • Aviation or navigation

  • Nuclear operations

  • Military or warfare systems

  • Critical infrastructure management

  • Emergency response

  • Any activity where error could result in harm, injury, or death

You acknowledge and agree that Chatzoo is not suitable for these contexts.

We disclaim all liability where the App is used contrary to this section.

  1. AI Safety, Emotion, and Dependency Disclaimers

  1. AI Safety, Emotion, and Dependency Disclaimers

You understand that:

  • AI responses may seem empathetic but are purely automated

  • Chatzoo does not form intentions, emotions, or relationships

  • You must not rely on AI for emotional or psychological support

  • Minors should avoid excessive use

  • If you experience distress, seek professional assistance


We may implement systems to limit or redirect unhealthy usage patterns.

  1. Child and Minor Safety Provisions

  1. Child and Minor Safety Provisions

Chatzoo includes:

  • Filtering of unsafe content

  • Prevention of sexual or violent queries

  • Detection of minor-involved prohibited content

  • Reduction of emotional dependency patterns


Parents may request:

  • Access

  • Correction

  • Deletion

of any data associated with a minor user.

  1. Intellectual Property Rights

  1. Intellectual Property Rights

11.1 Chatzoo IP

Biscotte GmbH owns all rights in:

  • The App

  • Branding, trademarks, logos

  • Design, interface, and layout

  • Underlying code, moderation systems, routing logic

  • Proprietary prompts and processing techniques


11.2 User Content

You retain ownership of your inputs.

By using Chatzoo, you grant Biscotte GmbH a limited license to:

  • Receive

  • Process

  • Store

  • Transmit

  • Moderate

  • Display

your inputs solely to operate and improve the App.


We do not train proprietary models on your personal data.

  1. Third-Party Processing & Model Routing

  1. Third-Party Processing & Model Routing

Your content may be processed by third-party AI providers to generate outputs.


We choose model providers based on:

  • Safety

  • Capability

  • Reliability

  • Cost

  • User settings


A full list is maintained in Appendix A.


We may add or remove providers without notice.

  1. Moderation, Safety Controls & Rate Limiting

  1. Moderation, Safety Controls & Rate Limiting

To protect the App and users, we may:

  • Block unsafe or disallowed prompts

  • Restrict or warn users

  • Enforce rate limits

  • Lock abusive accounts

  • Apply automated and human moderation

  • Log misuse for safety and compliance

We may also classify or categorize user inputs to maintain platform integrity.

  1. DMCA & Copyright Policy

  1. DMCA & Copyright Policy

If you believe content infringes your rights, email:

  • Your full name and contact information

  • Identification of the copyrighted work

  • Identification of infringing content

  • A sworn statement of accuracy

  • Proof of rights ownership


We will respond promptly to valid notices.

15. Disclaimers

15. Disclaimers

Chatzoo is provided “AS IS” and “AS AVAILABLE”.


We do not guarantee:

  • Accuracy, completeness, or reliability of outputs

  • Availability or uptime

  • Continuous access

  • Error-free operation

  • Output suitability for any purpose


Use of the App is at your own risk.

  1. Limitation of Liability

  1. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, consequential, or punitive damages

  • We are not responsible for harm caused by reliance on AI output

  • We disclaim liability for high-risk misuse

  • Our total liability is capped at the amount paid in the previous 12 months

Some jurisdictions do not allow certain limitations; your rights may vary.

17. Termination

17. Termination

We may suspend or terminate access if:

  • These Terms are violated

  • Illegal or harmful use is detected

  • Required by law or regulatory authorities

You may cease using the App at any time.

18. Governing Law & Arbitration (Switzerland)

18. Governing Law & Arbitration (Switzerland)

These Terms are governed by the laws of Switzerland.


18.1 Mandatory Arbitration

Any dispute will be resolved by binding arbitration under the Swiss Rules of International Arbitration in Zurich, Switzerland.


18.2 Language

Arbitration will be conducted in English.


18.3 Injunctive Relief

Either party may seek temporary or injunctive relief in Swiss courts.

  1. Changes to These Terms

  1. Changes to These Terms

We may update these Terms periodically.


Updates take effect immediately when posted unless otherwise required by law.

20. Contact Information

20. Contact Information

Biscotte GmbH

Grafenauweg 8

6300 Zug, Switzerland

Phone: +1 628 270 9686

21. Appendix A — AI Model & Subprocessor List

21. Appendix A — AI Model & Subprocessor List

Maintained separately and incorporated by reference into these Terms.


Includes providers such as:

OpenAI, Anthropic, Google, Meta, Mistral, NVIDIA, DeepSeek, xAI, Zhipu, Liquid AI, Moonshot, Perplexity — and others.